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Privacy Policy<\/strong><\/p>\n Effective Date: November 5, 2025<\/strong><\/p>\n Infodelivery LLC (\u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use the infodelivery.me website and our professional messaging services, including campaigns, alerts, and transactional communications.<\/p>\n This Policy applies to:<\/p>\n Visitors to our website infodelivery.me.<\/p>\n<\/li>\n Customers and prospects who contact us, request a demo, or sign a service agreement.<\/p>\n<\/li>\n End users who receive messages (SMS, email, push, or other channels) sent through our platform on behalf of our customers.<\/p>\n<\/li>\n<\/ul>\n When we process message content and recipient data on behalf of a customer, we act as a data\u00a0<\/span>processor<\/strong>; the customer remains the data\u00a0<\/span>controller<\/strong>\u00a0<\/span>and is responsible for the legal basis of the communication.<\/p>\n We may collect personal information that you provide when you:<\/p>\n Fill in forms on our website (contact, demo request, support).<\/p>\n<\/li>\n Create or manage an account to access our services.<\/p>\n<\/li>\n Communicate with us by email or other channels.<\/p>\n<\/li>\n<\/ul>\n This information can include: name, job title, business contact details, company name, login credentials, and any additional information you decide to share.<\/p>\n When our customers use InfoDelivery to send messages, we process:<\/p>\n Recipient identifiers (phone numbers, email addresses, device identifiers).<\/p>\n<\/li>\n Message content and templates provided by the customer.<\/p>\n<\/li>\n Delivery information (timestamps, status, error codes, routing information).<\/p>\n<\/li>\n Usage logs related to campaigns, alerts, and transactional messages across our platform.<\/p>\n<\/li>\n<\/ul>\n We do not use message content or recipient data for our own marketing purposes and we do not sell this data to third parties.<\/p>\n We also collect technical information generated when you visit our website or use our services, such as:<\/p>\n IP address and approximate location.<\/p>\n<\/li>\n Browser type and device information.<\/p>\n<\/li>\n Pages visited, time spent on pages, and interactions with our site or console.<\/p>\n<\/li>\n Cookie and similar identifiers used for security, performance, and analytics.<\/p>\n<\/li>\n<\/ul>\n We use the information described above for the following purposes:<\/p>\n Service delivery and operations<\/strong> Customer support and communication<\/strong> Improvement and analytics<\/strong> Security, fraud prevention, and legal compliance<\/strong> Marketing with consent<\/strong> We never sell your personal data to third parties.<\/p>\n Where the GDPR or similar regulations apply, we rely on the following legal bases to process personal data:<\/p>\n Performance of a contract (providing our services to customers).<\/p>\n<\/li>\n Legitimate interests (service security, improvement, business development) provided these interests are not overridden by your rights.<\/p>\n<\/li>\n Compliance with legal obligations.<\/p>\n<\/li>\n Consent, where required for specific activities (for example, certain types of marketing communications).<\/p>\n<\/li>\n<\/ul>\n When we act as a processor on behalf of a customer, the customer is responsible for choosing the appropriate legal basis for sending messages to their end users.<\/p>\n We share personal data only in the limited circumstances below:<\/p>\n Service providers and partners<\/strong> Legal and compliance requirements<\/strong> Business transfers<\/strong> With your consent<\/strong> Where data is transferred outside your jurisdiction, we implement appropriate safeguards as required by applicable law (for example, contractual clauses for transfers from the EU\/EEA).<\/p>\n We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:<\/p>\n For as long as you have an active account or ongoing relationship with us.<\/p>\n<\/li>\n For the period required to comply with legal, regulatory, or contractual obligations.<\/p>\n<\/li>\n For a limited period to maintain accurate logs and records for security, fraud prevention, and dispute resolution.<\/p>\n<\/li>\n<\/ul>\n Message logs and related metadata may be kept for a defined retention period agreed with our customers, after which they are deleted or anonymised.<\/p>\n We use industry\u2011standard technical and organisational measures to protect personal data against loss, misuse, and unauthorised access, disclosure, alteration, or destruction, including:<\/p>\n Encryption in transit where appropriate.<\/p>\n<\/li>\n Access controls and authentication measures.<\/p>\n<\/li>\n Segregation of environments and logging of administrative actions.<\/p>\n<\/li>\n Regular monitoring and improvement of our security posture.<\/p>\n<\/li>\n<\/ul>\n No system can be completely secure, but we strive to maintain a level of security appropriate to the risks associated with our services.<\/p>\n Depending on your location and applicable law, you may have the right to:<\/p>\n Access the personal information we hold about you.<\/p>\n<\/li>\n Request correction of inaccurate or incomplete data.<\/p>\n<\/li>\n Request deletion of your personal data, subject to legal obligations.<\/p>\n<\/li>\n Object to or restrict certain processing activities.<\/p>\n<\/li>\n Request data portability where technically feasible.<\/p>\n<\/li>\n Withdraw consent where processing is based on consent.<\/p>\n<\/li>\n<\/ul>\n
\n1. Scope of this Policy<\/h2>\n
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\n2. Information We Collect<\/h2>\n
2.1 Information you provide directly<\/h2>\n
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2.2 Messaging\u2011related data<\/h2>\n
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2.3 Technical and usage data<\/h2>\n
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\n3. How We Use Your Information<\/h2>\n
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To provide, operate, and maintain our messaging platform, including routing and delivering messages, managing accounts, and ensuring service continuity.<\/p>\n<\/li>\n
To authenticate your identity, respond to your inquiries, and provide technical or commercial assistance.<\/p>\n<\/li>\n
To monitor performance, troubleshoot issues, and improve our services and user experience, using aggregated or pseudonymised data where possible.<\/p>\n<\/li>\n
To detect and prevent abuse, unauthorized access, or other harmful activities, and to comply with applicable laws, regulations, and legal obligations.<\/p>\n<\/li>\n
To send you information about our services, updates, or events, where permitted by law and subject to your communication preferences. You may opt out of marketing communications at any time.<\/p>\n<\/li>\n<\/ul>\n
\n4. Legal Bases for Processing (GDPR)<\/h2>\n
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\n5. Data Sharing and International Transfers<\/h2>\n
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With carefully selected providers that help us operate the platform (for example SMS gateway partners, email delivery services, hosting providers, analytics tools). These providers are contractually required to protect data and may only process it according to our instructions.<\/p>\n<\/li>\n
When we are required to do so by applicable laws, regulations, court orders, or governmental requests.<\/p>\n<\/li>\n
In connection with a merger, acquisition, or sale of all or part of our business, data may be transferred as part of the transaction, subject to appropriate safeguards.<\/p>\n<\/li>\n
When you explicitly request or consent to a particular disclosure.<\/p>\n<\/li>\n<\/ul>\n
\n6. Data Retention<\/h2>\n
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\n7. Security<\/h2>\n
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\n8. Your Rights<\/h2>\n
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