Privacy Policy

Effective Date: November 5, 2025

Infodelivery LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use the infodelivery.me website and our professional messaging services, including campaigns, alerts, and transactional communications.

1. Scope of this Policy

This Policy applies to:

  • Visitors to our website infodelivery.me.

  • Customers and prospects who contact us, request a demo, or sign a service agreement.

  • End users who receive messages (SMS, email, push, or other channels) sent through our platform on behalf of our customers.

When we process message content and recipient data on behalf of a customer, we act as a data processor; the customer remains the data controller and is responsible for the legal basis of the communication.

2. Information We Collect

2.1 Information you provide directly

We may collect personal information that you provide when you:

  • Fill in forms on our website (contact, demo request, support).

  • Create or manage an account to access our services.

  • Communicate with us by email or other channels.

This information can include: name, job title, business contact details, company name, login credentials, and any additional information you decide to share.

2.2 Messaging‑related data

When our customers use InfoDelivery to send messages, we process:

  • Recipient identifiers (phone numbers, email addresses, device identifiers).

  • Message content and templates provided by the customer.

  • Delivery information (timestamps, status, error codes, routing information).

  • Usage logs related to campaigns, alerts, and transactional messages across our platform.

We do not use message content or recipient data for our own marketing purposes and we do not sell this data to third parties.

2.3 Technical and usage data

We also collect technical information generated when you visit our website or use our services, such as:

  • IP address and approximate location.

  • Browser type and device information.

  • Pages visited, time spent on pages, and interactions with our site or console.

  • Cookie and similar identifiers used for security, performance, and analytics.

3. How We Use Your Information

We use the information described above for the following purposes:

  • Service delivery and operations
    To provide, operate, and maintain our messaging platform, including routing and delivering messages, managing accounts, and ensuring service continuity.

  • Customer support and communication
    To authenticate your identity, respond to your inquiries, and provide technical or commercial assistance.

  • Improvement and analytics
    To monitor performance, troubleshoot issues, and improve our services and user experience, using aggregated or pseudonymised data where possible.

  • Security, fraud prevention, and legal compliance
    To detect and prevent abuse, unauthorized access, or other harmful activities, and to comply with applicable laws, regulations, and legal obligations.

  • Marketing with consent
    To send you information about our services, updates, or events, where permitted by law and subject to your communication preferences. You may opt out of marketing communications at any time.

We never sell your personal data to third parties.

4. Legal Bases for Processing (GDPR)

Where the GDPR or similar regulations apply, we rely on the following legal bases to process personal data:

  • Performance of a contract (providing our services to customers).

  • Legitimate interests (service security, improvement, business development) provided these interests are not overridden by your rights.

  • Compliance with legal obligations.

  • Consent, where required for specific activities (for example, certain types of marketing communications).

When we act as a processor on behalf of a customer, the customer is responsible for choosing the appropriate legal basis for sending messages to their end users.

5. Data Sharing and International Transfers

We share personal data only in the limited circumstances below:

  • Service providers and partners
    With carefully selected providers that help us operate the platform (for example SMS gateway partners, email delivery services, hosting providers, analytics tools). These providers are contractually required to protect data and may only process it according to our instructions.

  • Legal and compliance requirements
    When we are required to do so by applicable laws, regulations, court orders, or governmental requests.

  • Business transfers
    In connection with a merger, acquisition, or sale of all or part of our business, data may be transferred as part of the transaction, subject to appropriate safeguards.

  • With your consent
    When you explicitly request or consent to a particular disclosure.

Where data is transferred outside your jurisdiction, we implement appropriate safeguards as required by applicable law (for example, contractual clauses for transfers from the EU/EEA).

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

  • For as long as you have an active account or ongoing relationship with us.

  • For the period required to comply with legal, regulatory, or contractual obligations.

  • For a limited period to maintain accurate logs and records for security, fraud prevention, and dispute resolution.

Message logs and related metadata may be kept for a defined retention period agreed with our customers, after which they are deleted or anonymised.

7. Security

We use industry‑standard technical and organisational measures to protect personal data against loss, misuse, and unauthorised access, disclosure, alteration, or destruction, including:

  • Encryption in transit where appropriate.

  • Access controls and authentication measures.

  • Segregation of environments and logging of administrative actions.

  • Regular monitoring and improvement of our security posture.

No system can be completely secure, but we strive to maintain a level of security appropriate to the risks associated with our services.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data, subject to legal obligations.

  • Object to or restrict certain processing activities.

  • Request data portability where technically feasible.

  • Withdraw consent where processing is based on consent.

You can exercise these rights by contacting us at info@infodelivery.me. When your data is processed on behalf of a customer (for example, as a message recipient), we may redirect your request to that customer where appropriate.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Children’s Privacy

Our website and services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

10. Cookies and Similar Technologies

We use cookies and similar technologies to collect and analyse information on site performance and usage, to provide social media features, and to enhance and customise content and advertisements.

For more information about the cookies we use and your choices, please refer to the information provided by our consent management tool and the “Learn more” page about cookies. You can manage your cookie preferences at any time using the cookie settings banner.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, or legal requirements. When we make material changes, we will post the updated policy on this page and adjust the “Effective Date” at the top. In some cases, we may provide additional notice (for example by email or banner).

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Infodelivery LLC
Milford, DE 19963
Delaware, United States

Email: info@infodelivery.me

This address and contact information correspond to your current policy and footer.